How to pay your rent

Setting up a direct debit is the easiest and most flexible way of paying your rent. It's easy to set up if you have an account with a bank, building society or credit union. You can choose which date to pay and there's no extra charge to you.

Payments can be made weekly, fortnightly, 4-weekly or monthly.

You can set up a direct debit to pay your rent on MyHomeOnline

Log in to MyHomeOnline:

• Select 'Set up a direct debit'
• Select 'View account'
• Select 'Set up a direct debit'
• Complete the form - you'll need to know your bank account details to do this.

Set up a direct debit on MyHomeOnline

You can pay your rent online at MyHomeOnline.

Log in to MyHomeOnline:

• Select 'Set View account/Make Payment'
• Select 'Make a payment'
• Complete the form

You'll need your allpay reference number for this (this is the long number on your swipe card).

Pay your rent  on MyHomeOnline

You can pay with a debit or credit card online at www.allpay.net

You'll need your allpay payment card to do this.

Pay at allpay

You can download the allplay app to your phone, tablet or computer from either:

Apple: App Store 
or
Android: Google Play 

For more information about the app, take a look at the allpay website.

You can call our Customer Care Team and pay over the phone if you have a debit or credit card.

Call us on 0300 1234 009.

You can pay over the phone with allpay, using your credit or debit card and quoting the reference numbers from your allpay swipe card.

Call allpay on 0844 557 832.

We issue all tenants with an allpay payment card. This can be used anywhere you see the Post Office, PayPoint or e-pay logos.

You can pay with cash or debit and credit cards. Always remember to keep your receipt.

A standing order is a regular, fixed payment from your bank account.

You'll need to arrange this with your bank. If you have online banking or a banking app you may be able to set it up through that. 

You can decide the date and how often you want to pay by using the following bank details:

Bank: Barclays Bank, Sir Frank Whittle Road, Derby, DE1 9NT.
Sort Code: 20-25-85
Account Number: 20656992

You must quote your tenancy number.

You can find this on your MyHomeOnline account:

Click on the 'View Account/Make Payment' button:

You will see your tenancy number at the bottom of the screen:

If you live in a rented property

Your rent and service charge (if applicable) is due each week in advance.
You are charged every Monday for the forthcoming week.
If you choose to pay your rent fortnightly or monthly, payment must be made in advance.

If you're a shared owner

Your rent and service charge (if applicable) is due on the first of each month.
Payments are due in advance.

We're here to help

Whether you’re in employment or in receipt of benefit payments, money issues can affect anyone and if you're having difficulties paying your rent, we’re here to help.

We understand it's a stressful situation, and the longer you leave it the worse the situation will get. We can help you with benefits and discuss how to manage your payments. We can also tell you about agencies who offer free and independent money advice to help you manage your debt.

Where else can I find help?

There are also lots of free services available online and in your community. You’ll find lots of links on our support pages to a range of support agencies, tools and information to help you manage your money and make sure you’re receiving all the benefits you’re entitled to.

If you can’t find the information you’re looking for on our support pages or need further assistance, please talk to your Housing Officer who can help you get the support you need.

For most people receiving Universal Credit, your payment will include money for your rent. It's your responsibility to make sure you pay that rent to us on time.

If you need help and support opening or changing your bank account, take a look at the Money Advice Service website.

Take a look at their video on how to open a bank account:

We work with payment provider allpay, to provide you with a simple, easy and secure way to pay your rent.

You need an allpay payment card to make payments.

You can pay with a debit or credit card at www.allpay.net, over the phone on 0844 557 8321 or by downloading the allpay app (see links above).

If you've lost your card, you can request a new one on MyHomeOnline or get in touch and we'll organise a replacement card.