TSM 2023 rent

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

The above question was only asked to those who answered 'Yes' to the question 'Have you made a complaint to LRHA in the last 12 months?' This was 2 people

Complaints relative to the size of the landlord - based on the number of complaints the landlord receives for each 1000 homes they own:

• Stage one: 41 per 1000 homes*
• Stage two: per 1000 homes

Actual number of complaints:

• Stage one: 7 from 170 homes*
• Stage two:  from 170 homes

Stage one and two refer to stages in our complaints process.

*These figures are for ALL LRHA homes - including emh owned and LRHA owned.

Complaints responded to within Complaint Handling Code timescales:

• Stage one: 100%
• Stage two: 100%

This was only asked to customers who answered 'yes' to the pre-qualifying question: Do you live in a building with communal areas, either inside or outside, that we are responsible for maintaining? (i.e. shared carparking areas or shared entrances in blocks of flats)

Satisfaction with our approach - from customers who HAVE reported an ASB issue in the last 12 months:

n.b only two customers responded to above question

Satisfaction with our approach - from customers who have NOT reported an ASB issue in the last 12 months:

Complaints relative to the size of the landlord, per 1000 properties:

• 264 per 1000 properties

Actual number of complaints:

• 37 cases from 140 homes