TSM 2023 rent

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

The above question was only asked to those who answered 'Yes' to the question 'Have you made a complaint to LRHA in the last 12 months?' This was 2 people

Complaints relative to the size of the landlord - based on the number of complaints the landlord receives for each 1000 homes they own:

• Stage one: 41 per 1000 homes*
• Stage two: per 1000 homes

Actual number of complaints:

• Stage one: 7 from 170 homes*
• Stage two:  from 170 homes

Stage one and two refer to stages in our complaints process.

*These figures are for ALL LRHA homes - including emh owned and LRHA owned.

Complaints responded to within Complaint Handling Code timescales:

• Stage one: 100%
• Stage two: 100%

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

Homes owned by emh and managed by LRHA:

We asked those who answered the above question if they had ever reported a case of anti-social behaviour to LRHA:

Anti-social behaviour (ASB) cases relative to the size of the landlord - based on the number of ASB cases opened for each 1000 homes they own:

• 41 per 1000 homes*

Actual number of ASB cases:

• 7 cases from 170 homes*
• 0 cases of hate crime asb cases*

*These figures are for ALL LRHA homes - including emh owned and LRHA owned.